Why we show you the old part before it goes in the bin

It's an easy thing to skip, and most shops do. But a repair bill is asking you to trust a diagnosis you can't personally verify — you didn't see inside your own phone, so you're taking someone's word for what was wrong with it.

Bagging the old part and handing it back with the repaired device costs us nothing and takes ten seconds. It also means every technician on the bench knows the customer will see their work, which is its own kind of quality check.

It's a small thing, and it's also the whole philosophy: we'd rather show you the evidence than ask you to believe us.