A diagnostic worth paying for — or in our case, free — should end with you knowing exactly what's broken, not just what it'll cost. That means the technician can point to the specific component and explain how they tested it, not just "it looks like the board."
It should also come before any commitment. If a shop wants payment before they've opened your device and shown you what's actually wrong, that's a sign to walk away — you can't verify a diagnosis you were never shown.
We photograph the fault, explain what we tested and how, and give you a fixed number before touching anything further. If you decide not to proceed, you pay nothing and get your device back exactly as you brought it in.
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